Avaak offers a 30-day money-back guarantee for Vue personal video networks and the associated VueZone service (jointly referred to as “Vue system”) when purchased directly from Avaak. Only initial activations of a Vue system are eligible for this offer. Service renewals, Vue system payment plan changes, and hardware replacements and upgrades are not eligible for this offer. You may return merchandise purchased directly from VueZone.com (Avaak’s consumer web site) for any reason for a full refund within 30 days of purchase. For details about how to return your Vue system, please see Avaak’s Returns Process.

Returned Vue systems must include all original components, literature, warranties and packaging in the same saleable condition in which it was received. Refunds for returns will cover product amount and any sales taxes charged. Refunds will not be made for any shipping and handling charges. Returns not meeting these requirements may be subject to a restocking fee equaling 15% of the retail value of the Vue system (not including taxes). Damaged merchandise, cosmetically or otherwise, is subject to an increased restocking fee on a case-by-case basis. If an order has shipped, it is the purchaser's responsibility to accept the shipment and return the order per our return policy. Orders that are refused at the designated shipping address may incur a 15% restocking fee.

Vue systems purchased from an Avaak authorized reseller or other 3rd party are subject to the returns policy of that retailer.

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